FAQ
Frequently Asked Questions
Last updated: 22 October 2025
How do I place an order? ▾
Add your favourite items to cart and check out securely. We accept major cards, PayPal and Shop Pay.
Can I change or cancel my order? ▾
Email info@chewchamps.co ASAP. If the order has been processed or shipped, changes aren’t guaranteed.
Do you ship Australia-wide? ▾
Yes — we currently ship to all locations within Australia.
How much is shipping? ▾
Free shipping on orders over $125 AUD. Orders under $125 incur a flat rate shown at checkout.
How long will delivery take? ▾
We dispatch in 1–3 business days. Typical transit times: 3–8 business days (metro) or 5–12 (rural/remote).
Can I track my order? ▾
Absolutely — you’ll receive a shipping email with your tracking link once dispatched.
Are your toys suitable for all dogs? ▾
Our range covers most breeds and play styles—from gentle chewers to tough Staffies. Check each product page for size/strength recommendations.
What if my dog damages a toy? ▾
See our Refund & Warranty Policy for coverage and replacements.
How do I clean the toys? ▾
Warm, soapy water and air-dry. Avoid harsh chemicals or dishwashers unless the product page says it’s OK.
Do you accept returns? ▾
We don’t accept change-of-mind returns. For faults or warranty issues, email info@chewchamps.co.
How do I make a warranty claim? ▾
Email order details and photos to info@chewchamps.co. We’ll assess and arrange a replacement where applicable.
How can I contact you? ▾
Email us anytime at info@chewchamps.co or via our Contact page.